Your Subtitle text
Customer Service Makeover
Need a Spokesperson?
Board of Advisors Program
Webinars/Teleseminars
Lease/Outsource Your Training Department
Customer Service Makeover
Thank you for inquiring about my Customer Service Makeover with results in as little as 14 days!
The program starts with mystery shopping to provide you with an unbiased review of your current level of customer service. We then talk to employees and customers, review guidelines, policies and procedures, look at processes and go through all the steps the customer does from the time they decide to use you, their experiences and then the post purchase feelings.
In as little as 14 days you will have a roadmap with specific how-to, real life and practical steps you can use instantly to improve customer service. You will receive an easy to read and useable report sharing findings and solutions. It will list specific concerns and then will provide concrete “how-to” steps you can do now. You will also find out how to make it easier for customers to do business with you; how to meet and exceed expectations; how to overcome an attitude of indifference; how to make the workplace a more positive and productive environment and much more!
This is not a long and drawn out expensive study with a big report that sits in a file and gets dusty. It’s a real life, in-depth observation with practical tips, tools, and solutions to make instant changes … at a fraction of the cost of those larger drawn out studies
The Agenda for the Customer Service Makeover is as follows: (14 day format, actual time depends on size of the organization and the scope of the project)
Day 1 through 3 – We will act as a “customer” (mystery shopper) and use various services by phone, on-line and in-person. We have an extensive checklist of things to review. We will look at everything from the customer’s point of view, from the beginning of the transaction to the end. This is not meant to point out mistakes by specific employees, but to provide an overview of things that are going well and other areas where improvement is needed.
Day 3 through 5 - Interviews will be set up with various employees and customers to review their challenges, concerns and needs.
Day 5 through 7 – We will review guidelines, policies, procedures, look at processes, advertising materials, systems in place and more
Day 8 through 13 – We will compile all the information and prepare an easy to read, step by step and practical report focusing on customer service strengths and how to enhance them. We will then look at customer service weaknesses and how to eliminate and/or reduce them. Action steps with how-to suggestions will be provided. We will also look at and provide suggestions on how to improve internal as well as external customer service.
Day 14 – A debrief will be provided by phone or in-person to key people regarding findings. This can also be delivered as a seminar to include the findings as well as to provide tips, tools and solutions to providing extraordinary customer service
** Please note with some groups we start with an overall keynote, seminar or training session. We also provide a seminar that is videotaped and used as a training tool. This program included exercises that groups viewing the tape can use**
Everyone will also receive:
If you want to instantly improve your customer service in as little as 14 days and get a roadmap of real life, practical things you can do now, please feel free to contact me anytime at 703-255-3133 or speaker@arnoldsanow.com to see if this is for you!
Need a Spokesperson?
Arnold will act as your spokesperson in seminars, at promotions tradeshows, on television and radio shows and in the print media. Arnold has been a former national spokesperson for such companies as AT&T, Intuit and others. Arnold's endorsements can help your company enhance its image as well as sell your products and services. Studies have shown that the easiest sale and most loyal customers are the ones who find out about your products or services through referrals and third party endorsements. Let Arnold's credibility as a recognized business expert help you increase your sales!
Board of Advisors
Arnold Sanow will be a member of your team and provide you or your company with real world advice, strategies and techniques on an ongoing basis. You are never alone. When you have those pressing needs, challenges and concerns Arnold will be there to guide you.
Webinars/Tele-Seminars - Save time and money ... No travel!
Ask about our targeted series of webinars that feature short 20 minute meetings with a 15 minute question and answer period. These webinars provide specific how-to information that can be used immediately. These "bite-sized" modules which are tailored to your organizations needs, challenges and concerns provide you with exactly what you need without overwhelming you. Depending on your needs you will receive a series of 6 to 10 webinars broken into digestible modules with real-life tips, tools, solutions you can use ... NOW! There is no travel, no expenses, no time away from the office or high fees.
Lease/Outsource Your Training Department
The Business Source, Inc, run by Arnold Sanow will work with you to design customized training programs to meet all of your companies or organizations needs. We will coordinate all training, handle all logistics and get the right instructor for each program. If you are looking for a "one stop" shop to save you time, money and the aggravation of having to find the right trainer for the right program this is for you.
Need a Spokesperson?
Board of Advisors Program
Webinars/Teleseminars
Lease/Outsource Your Training Department
Customer Service Makeover
Thank you for inquiring about my Customer Service Makeover with results in as little as 14 days!
The program starts with mystery shopping to provide you with an unbiased review of your current level of customer service. We then talk to employees and customers, review guidelines, policies and procedures, look at processes and go through all the steps the customer does from the time they decide to use you, their experiences and then the post purchase feelings.
In as little as 14 days you will have a roadmap with specific how-to, real life and practical steps you can use instantly to improve customer service. You will receive an easy to read and useable report sharing findings and solutions. It will list specific concerns and then will provide concrete “how-to” steps you can do now. You will also find out how to make it easier for customers to do business with you; how to meet and exceed expectations; how to overcome an attitude of indifference; how to make the workplace a more positive and productive environment and much more!
This is not a long and drawn out expensive study with a big report that sits in a file and gets dusty. It’s a real life, in-depth observation with practical tips, tools, and solutions to make instant changes … at a fraction of the cost of those larger drawn out studies
The Agenda for the Customer Service Makeover is as follows: (14 day format, actual time depends on size of the organization and the scope of the project)
Day 1 through 3 – We will act as a “customer” (mystery shopper) and use various services by phone, on-line and in-person. We have an extensive checklist of things to review. We will look at everything from the customer’s point of view, from the beginning of the transaction to the end. This is not meant to point out mistakes by specific employees, but to provide an overview of things that are going well and other areas where improvement is needed.
Day 3 through 5 - Interviews will be set up with various employees and customers to review their challenges, concerns and needs.
Day 5 through 7 – We will review guidelines, policies, procedures, look at processes, advertising materials, systems in place and more
Day 8 through 13 – We will compile all the information and prepare an easy to read, step by step and practical report focusing on customer service strengths and how to enhance them. We will then look at customer service weaknesses and how to eliminate and/or reduce them. Action steps with how-to suggestions will be provided. We will also look at and provide suggestions on how to improve internal as well as external customer service.
Day 14 – A debrief will be provided by phone or in-person to key people regarding findings. This can also be delivered as a seminar to include the findings as well as to provide tips, tools and solutions to providing extraordinary customer service
** Please note with some groups we start with an overall keynote, seminar or training session. We also provide a seminar that is videotaped and used as a training tool. This program included exercises that groups viewing the tape can use**
Everyone will also receive:
- A laminated wallet sized card listing 32 ways to keep customers for life
- Arnold’s CD – “Keeping Customers for Life – Create a WOW Customer Experience”
- Follow up articles to remind and reinforce
- 30 day follow up for all attendees by phone, fax or e-mail to answer questions or concerns
- Arnold’s book, “Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers – even kids”
- Arnold’s Little Book of Big Ideas – Proven ideas on customer service, communication, building relationships, rapport and connecting with others
- Option at no additional cost to film the Customer Service Workshop– Great for review and for new employees to see
- 20 minute monthly bite-sized webinars to remind and reinforce
- And More!
If you want to instantly improve your customer service in as little as 14 days and get a roadmap of real life, practical things you can do now, please feel free to contact me anytime at 703-255-3133 or speaker@arnoldsanow.com to see if this is for you!
Need a Spokesperson?
Arnold will act as your spokesperson in seminars, at promotions tradeshows, on television and radio shows and in the print media. Arnold has been a former national spokesperson for such companies as AT&T, Intuit and others. Arnold's endorsements can help your company enhance its image as well as sell your products and services. Studies have shown that the easiest sale and most loyal customers are the ones who find out about your products or services through referrals and third party endorsements. Let Arnold's credibility as a recognized business expert help you increase your sales!
Board of Advisors
Arnold Sanow will be a member of your team and provide you or your company with real world advice, strategies and techniques on an ongoing basis. You are never alone. When you have those pressing needs, challenges and concerns Arnold will be there to guide you.
Webinars/Tele-Seminars - Save time and money ... No travel!
Ask about our targeted series of webinars that feature short 20 minute meetings with a 15 minute question and answer period. These webinars provide specific how-to information that can be used immediately. These "bite-sized" modules which are tailored to your organizations needs, challenges and concerns provide you with exactly what you need without overwhelming you. Depending on your needs you will receive a series of 6 to 10 webinars broken into digestible modules with real-life tips, tools, solutions you can use ... NOW! There is no travel, no expenses, no time away from the office or high fees.
Lease/Outsource Your Training Department
The Business Source, Inc, run by Arnold Sanow will work with you to design customized training programs to meet all of your companies or organizations needs. We will coordinate all training, handle all logistics and get the right instructor for each program. If you are looking for a "one stop" shop to save you time, money and the aggravation of having to find the right trainer for the right program this is for you.
