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Keeping Customers for Life!
Building a "WOW" Customer Experience
Click Here to listen to Arnold Sanow talk on Customer Service (DEMO)
In these tough and competitive times the only way to differentiate yourself and become less of a commodity in the marketplace is through excellent customer service. Tom Peters, who wrote the book, “In search of excellence” states that if you’re customer oriented you’re ahead of 98% of the other businesses because they’re
not. Time Magazine, states that the #1 factor for your companies success now and in the future will depend on how customer oriented you are. With so many companies offering the same products and services you must get everyone singing your praises. This program will provide you with easy to implement, workable strategies and solutions to help you get customers, keep them coming back, get positive word
of mouth and unlimited referrals.
Arnold Sanow, MBA, CSP (certified speaking professional) is the author of 5 books and numerous tapes, including the best-seller, “Marketing Boot Camp”, “Get Along with Anyone, Anytime, Anywhere …8 Keys to Enduring Connections with Customers, Co-Workers and Even Kids”, “The Charisma Card Deck” and “Keeping Customers for Life” In this fast paced, information-packed and non-boring seminar he will share with you specific “real life” solutions you can use NOW to keep your current customers, get them to come back, and get enthusiastic referrals.
Arnold has delivered over 2,500 paid presentations to more than 500 different companies, governmental agencies and associations. Over 90% have hired him back and 99% of his business is through referrals. He is a frequent guest in the media to include the CBS evening news, USA Today, Wall Street Journal, Time Magazine and others. He is also a former adjunct professor at Georgetown University.
Arnold Sanow, MBA, CSP (certified speaking professional) is the author of 5 books and numerous tapes, including the best-seller, “Marketing Boot Camp”, “Get Along with Anyone, Anytime, Anywhere …8 Keys to Enduring Connections with Customers, Co-Workers and Even Kids”, “The Charisma Card Deck” and “Keeping Customers for Life” In this fast paced, information-packed and non-boring seminar he will share with you specific “real life” solutions you can use NOW to keep your current customers, get them to come back, and get enthusiastic referrals.
Arnold has delivered over 2,500 paid presentations to more than 500 different companies, governmental agencies and associations. Over 90% have hired him back and 99% of his business is through referrals. He is a frequent guest in the media to include the CBS evening news, USA Today, Wall Street Journal, Time Magazine and others. He is also a former adjunct professor at Georgetown University.
You will walk away with:
• 6 proven characteristics you must display to get and keep customers
• 18 sure-fire ideas to keep your customers coming back
• What does good customer service really look like
• Why do customers leave your company or organization
• How to 'stay in touch' with customers by following the 9/18 rule
• A self test to determine, would you buy from you?
• How to make every meeting and transaction Positive, Memorable and Special
• 6 steps to SOFTEN your image to boost likeability and trust
• How to use body language for an almost 'unfair' advantage
• How to go from moments of truth to moments of magic
• Strategies to communicate with anyone to persuade, motivate and influence
• What do excellent companies do... copy customer service success
• Your current customers are your best... up sell, resell, get referrals
• Internal customer service - the key to excellent service
• How to deal with 'difficult' customers
• Worksheets and Handouts
• A wallet sized laminated card with '27 Ways to Keep Customers for Life'
• And MORE!!
Plus - Free subscription to Arnold’s e-mail newsletter:
'Bright Ideas' to remind and reinforce.
Plus - All of Arnold’s books and tapes, including 'Keeping Customers for Life'
for 25% off the Amazon.com price
Contact Arnold today for booking information!
• 18 sure-fire ideas to keep your customers coming back
• What does good customer service really look like
• Why do customers leave your company or organization
• How to 'stay in touch' with customers by following the 9/18 rule
• A self test to determine, would you buy from you?
• How to make every meeting and transaction Positive, Memorable and Special
• 6 steps to SOFTEN your image to boost likeability and trust
• How to use body language for an almost 'unfair' advantage
• How to go from moments of truth to moments of magic
• Strategies to communicate with anyone to persuade, motivate and influence
• What do excellent companies do... copy customer service success
• Your current customers are your best... up sell, resell, get referrals
• Internal customer service - the key to excellent service
• How to deal with 'difficult' customers
• Worksheets and Handouts
• A wallet sized laminated card with '27 Ways to Keep Customers for Life'
• And MORE!!
Plus - Free subscription to Arnold’s e-mail newsletter:
'Bright Ideas' to remind and reinforce.
Plus - All of Arnold’s books and tapes, including 'Keeping Customers for Life'
for 25% off the Amazon.com price
Contact Arnold today for booking information!