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Get Along with Anyone, Anytime, Anywhere
Create Enduring Connections, Rapport and Relationships
with Customers and Co-Workers
with Customers and Co-Workers
Getting Along with others is a life-long endeavor. Good relationships are vital to our well being and make a big difference in our effectiveness with customers, co-workers, family and friends. According to Margaret Wheatley, 'In organizations, real power and energy is generated through building positive relationships.
The patterns of relationships and the capacities to form them are more important than tasks, functions, roles and positions'.
Building positive connections with both colleagues and customers will boost any business or organization. A cooperative spirit cultivates a culture that brings out the best in people and performance, keeping employees happy, energized and productive. When we work well together, everything works better at work, and that carries into our contacts with customers and clients.
Good interpersonal skills boost the bottom line in many ways – by helping to retain employees, improve morale, get things done, improve customer service, win new customers, close sales, create a loyal following, secure repeat business, expand networks, increase job satisfaction, and more.
According the Vice President of Southwest Airlines (only profitable airline in the USA for 28 years in a row and rated #2 best place to work by Money magazine) Our productivity is the result of the trust we have with each other. If you have the right trust, working relationship, positive environment and excellent communication the work gets done and the organization grows and prospers.
This program is based on the book, 'Get Along with Anyone, Anytime, Anywhere... 8 keys to enduring connections with customers, co-workers... even kids' by Arnold Sanow and Sandra Strauss.
Building positive connections with both colleagues and customers will boost any business or organization. A cooperative spirit cultivates a culture that brings out the best in people and performance, keeping employees happy, energized and productive. When we work well together, everything works better at work, and that carries into our contacts with customers and clients.
Good interpersonal skills boost the bottom line in many ways – by helping to retain employees, improve morale, get things done, improve customer service, win new customers, close sales, create a loyal following, secure repeat business, expand networks, increase job satisfaction, and more.
According the Vice President of Southwest Airlines (only profitable airline in the USA for 28 years in a row and rated #2 best place to work by Money magazine) Our productivity is the result of the trust we have with each other. If you have the right trust, working relationship, positive environment and excellent communication the work gets done and the organization grows and prospers.
This program is based on the book, 'Get Along with Anyone, Anytime, Anywhere... 8 keys to enduring connections with customers, co-workers... even kids' by Arnold Sanow and Sandra Strauss.
What You Will Learn:
• How to say “NO” in a nice way
• How to communicate in a clear and concise manner
• 12 ways to become an active listener
• 4 ways to avoid misunderstandings
• 15 ways to become more memorable
• Real life communication do’s and don’ts
• How to overcome actions that create adversarial relationships
• Solutions to banish incivility, rudeness and bullying in the workplace
• 6 ways to get customers and co-workers singing your praises
• Your communication style and how to adapt it to persuade and motivate others
• To understand words that promote and destroy relationships
• How to use body language to get an almost 'unfair advantage'
• Techniques to reduce, eliminate and resolve conflicts
• Methods to disagree without being disagreeable
• Solutions for controlling anger
• How to eliminate negativity
• How to control perceptions and stereotypes that create havoc
How You Will Benefit:
• How to communicate in a clear and concise manner
• 12 ways to become an active listener
• 4 ways to avoid misunderstandings
• 15 ways to become more memorable
• Real life communication do’s and don’ts
• How to overcome actions that create adversarial relationships
• Solutions to banish incivility, rudeness and bullying in the workplace
• 6 ways to get customers and co-workers singing your praises
• Your communication style and how to adapt it to persuade and motivate others
• To understand words that promote and destroy relationships
• How to use body language to get an almost 'unfair advantage'
• Techniques to reduce, eliminate and resolve conflicts
• Methods to disagree without being disagreeable
• Solutions for controlling anger
• How to eliminate negativity
• How to control perceptions and stereotypes that create havoc
How You Will Benefit:
• You will be able to apply proven tools, techniques and strategies
• You will have a useful reminder of what we all need to make our lives and businesses work better
• You will get a recipe and game plan for action and success
• You will receive real life information that you can use now
• You will be able to apply a step-by-step strategy to build positive relationships, get along with others, connect with everyone and boost your communication IQ!
Who Should Attend:
• You will have a useful reminder of what we all need to make our lives and businesses work better
• You will get a recipe and game plan for action and success
• You will receive real life information that you can use now
• You will be able to apply a step-by-step strategy to build positive relationships, get along with others, connect with everyone and boost your communication IQ!
Who Should Attend:
This program is for anyone who has to build and maintain rapport, relationships and connect with customers and co-workers. Attendees who deal with customer service, leadership, team building, sales and marketing will find definite value in this program. “Getting Along” is the foundation for success in all the categories above.
Program Length:
Program Length:
This session can be adapted as a keynote, breakout session, ½ day, 8 - ½ day modules focusing on the 8 keys, full day or longer training session, retreat or facilitation. These are not 'cookie cutter' sessions. Every program is tailored to the unique needs of each company or organization.
Contact Arnold today for booking information!
Contact Arnold today for booking information!
