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Reducing and Resolving Conflicts
It Starts With You!
Conflict can either be healthy or unhealthy. To be healthy and productive the basis for dealing with the conflict must be win/win. Conflict is unhealthy when it leads to distrust, anger, and withdrawal. These results usually mean that conflict has been approached on a win/lose basis.
The goal of this seminar is to help participants understand the various methods for resolving disagreements in a way that both parties feel like winners. To this end, the program (a) helps participants to understand what they bring to the conflict situations they face in their personal and professional lives and (b) presents the opportunity for participants to learn effective conflict - resolution skills.
The goal of this seminar is to help participants understand the various methods for resolving disagreements in a way that both parties feel like winners. To this end, the program (a) helps participants to understand what they bring to the conflict situations they face in their personal and professional lives and (b) presents the opportunity for participants to learn effective conflict - resolution skills.
What You Will Learn:
• 7 ways conflicts arise and how to handle them
• Determination of your conflict style
• How to change your conflict style by understanding messages we learned as children
• Understanding of your communication style and how to adapt it to reduce conflicts
• How to develop an active and reflective listening style
• How to say "NO" in a nice way
• Communication breakdowns that create conflict
• 9 proven solutions for dealing with "difficult" people
• 4 steps for managing any disagreement
• 6 key strategies for constructive conflict resolution
• It's how you say it, not just what you say - body language and its effect on conflict
• 5 key ingredients necessary for building cooperation, likeability and trust
• Verbal putdowns and words you should never use
• How to avoid misunderstandings
• How stereotypes and bias create conflict
• 9 ways to alleviate stress that leads to conflicts
Contact Arnold today for booking information!
• Determination of your conflict style
• How to change your conflict style by understanding messages we learned as children
• Understanding of your communication style and how to adapt it to reduce conflicts
• How to develop an active and reflective listening style
• How to say "NO" in a nice way
• Communication breakdowns that create conflict
• 9 proven solutions for dealing with "difficult" people
• 4 steps for managing any disagreement
• 6 key strategies for constructive conflict resolution
• It's how you say it, not just what you say - body language and its effect on conflict
• 5 key ingredients necessary for building cooperation, likeability and trust
• Verbal putdowns and words you should never use
• How to avoid misunderstandings
• How stereotypes and bias create conflict
• 9 ways to alleviate stress that leads to conflicts
Contact Arnold today for booking information!