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Managing Chaos
Poor working relationships, internal and external strife, conflicts, misunderstandings, low productivity, decreased customer satisfaction, lack of referrrals, poor communication, and low sales are all symptoms of chaos. Managing Chaos is based on the premise that everything is changing faster than ever before. To be
successful, companies and individuals must embrace change. To reduce chaos our challenge is to develop a productive, team-oriented, positive atmosphere where good communication is paramount. We must not only learn to manage time but manage ourselves. Rather than focus on things and time we must focus on preserving and enhancing relationships and on accomplishing results.
The reality is, there will always be more to do than can be done by one person. According to the vice-president of Southwestern Airlines, 'People who are only doing the work of two people are loafing in our company. It doesn’t matter whether it’s two full time jobs, four or twelve that one person has to do. Our productivity is the result of the trust we have with each other. If you have the right trust, working relationship and environment, the work gets done! I feel for companies trying to change from the old ways, but it can be done.'
This program will go beyond the symptoms and focus on the real problems that cause chaos in organizations
The reality is, there will always be more to do than can be done by one person. According to the vice-president of Southwestern Airlines, 'People who are only doing the work of two people are loafing in our company. It doesn’t matter whether it’s two full time jobs, four or twelve that one person has to do. Our productivity is the result of the trust we have with each other. If you have the right trust, working relationship and environment, the work gets done! I feel for companies trying to change from the old ways, but it can be done.'
This program will go beyond the symptoms and focus on the real problems that cause chaos in organizations
What You Will Learn:
• 3 steps to change.
• 5 ways to avoid misunderstandings.
• How to become a better listener.
• 11 guidelines for giving and receiving feedback.
• 6 key ingredients we must communicate to others to insure success.
• Use the SMART strategy to have successful goals.
• Constructive and destructive outcomes of conflict.
• 7 step process for reducing, eliminating and resolving conflicts.
• The 6 step model for solving problems.
• 4 guidelines for managing disagreements.
• 12 strategies for dealing with 'difficult people.'
• Self assessment-your conflict resolution style.
• Identifying and acting on priorities.
• 5 biggest time wasters and how to deal with them.
• Where are you now? Self assessment of how you manage your time.
• 7 questions to ask to determine your priorities.
• 14 ways to make your meetings more effective.
• 11 strategies to deal with interruptions.
• 9 questions to toss out when deciding what to save.
• 8 techniques to avoid procrastination.
• Use the USA method to say no in a nice way.
• Strengths and weaknesses of our team and how to deal with them.
• Specific actions to building an effective team.
• 5 key assumptions of effective communication.
• Strategies for communicating to your boss, co-workers and employees.
• 12 communication do’s and don’ts.
• 5 steps to get people to like, trust and want to cooperate with you.
• Where are you now? … Assessment of how you’re managing your time.
Contact Arnold today for booking information!
• 5 ways to avoid misunderstandings.
• How to become a better listener.
• 11 guidelines for giving and receiving feedback.
• 6 key ingredients we must communicate to others to insure success.
• Use the SMART strategy to have successful goals.
• Constructive and destructive outcomes of conflict.
• 7 step process for reducing, eliminating and resolving conflicts.
• The 6 step model for solving problems.
• 4 guidelines for managing disagreements.
• 12 strategies for dealing with 'difficult people.'
• Self assessment-your conflict resolution style.
• Identifying and acting on priorities.
• 5 biggest time wasters and how to deal with them.
• Where are you now? Self assessment of how you manage your time.
• 7 questions to ask to determine your priorities.
• 14 ways to make your meetings more effective.
• 11 strategies to deal with interruptions.
• 9 questions to toss out when deciding what to save.
• 8 techniques to avoid procrastination.
• Use the USA method to say no in a nice way.
• Strengths and weaknesses of our team and how to deal with them.
• Specific actions to building an effective team.
• 5 key assumptions of effective communication.
• Strategies for communicating to your boss, co-workers and employees.
• 12 communication do’s and don’ts.
• 5 steps to get people to like, trust and want to cooperate with you.
• Where are you now? … Assessment of how you’re managing your time.
Contact Arnold today for booking information!